Key Performance Indicators (KPI)

Streamline KPIs to craft a simpler, more effective system ofperformance measurement

Key Performance Indicators provides an in-depth look athow KPIs can be most effectively used to assess and driveorganizational performance. Now in its third edition, thisbestselling guide provides a model for simplifying KPIs andavoiding the pitfalls ready to trap the unprepared organization.New information includes guidance toward defining critical successfactors, project leader essentials, new tools including worksheetsand questionnaires, and real-world case studies that illustrate thepractical application of the strategies presented. The bookincludes a variety of templates, checklists, and performancemeasures to help streamline processes, and is fully supported bythe author's website to provide even more in-depthinformation.

Key Performance Indicators are a set of measures that focus onthe factors most critical to an organization's success. Mostcompanies have too many, rendering the strategy ineffective due tooverwhelming complexity. Key Performance Indicators guidesreaders toward simplification, paring down to the most fundamentalissues to better define and measure progress toward goals. Readerswill learn to: * separate out performance measures between those that can betied to a team and result in a follow-up phone call (performancemeasures) and those that are a summation of a number of teamsworking together (result indicators) * look for and eradicate those measures that have a damagingunintended consequence, a major darkside * Sell a KPI project to the Board, the CEO, and the seniormanagement team using best practice leading change techniques * Develop and use KPIs effectively with a simple five stage model * Ascertain essential performance measures, and develop areporting strategy * Learn the things that a KPI project leader needs to knowA KPI project is a chance at a legacy - the project leader,facilitator, or coordinator savvy enough to craft a winningstrategy can affect the organization for years to come. KPIprojects entail some risk, but this book works to minimize thatrisk by arming stakeholders with the tools and information theyneed up front. Key Performance Indicators helps leadersshape a performance measurement initiative that works.