Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.
Introduction - Your Inner Bird Dog Part 1 Emotions - The Fuel of Life Chapter 1 The Connection Between Feelings, Behavior and Performance Chapter 2 The Mystery of Human Behavior Chapter 3 The Way We are Wired Chapter 4 Emotions - What are They? Chapter 5 Rewiring for Greater Performance and to Live our Intentions Chapter 6 The Five Areas of Emotional Intelligence Part 2 Training for the Self-Coach Chapter 7 The Doorway to Emotional Intelligence Chapter 8 Step 1 Observe Chapter 9 Step 2 Interpret Chapter 10 Step 3 Pause Chapter 11 Step 4 Direct Chapter 12 Step 5 Reflect Chapter 13 Step 6 Celebrate Chapter 14 Step 7 Repeat Part 3- Five Areas of Emotional Intelligence At Work Chapter 15 Self-Awareness and Control at Work Chapter 16 Empathy at Work Chapter 17 Social Expertness at Work Chapter 18 Personal Influence at Work Chapter 19 Mastery of Purpose and Vision at Work