Today, organizations have achieved an overall failure rate above 80 percent with Lean, Six Sigma, Lean Six Sigma, and continuous improvement in general. This is certainly not due to a shortage of books, consultants, and other online resources about the methodologies and tools, or the success stories of Toyota and others. However, it is due to a shortage of knowledge and practice about the most critical success factors of improvement: leadership, sustaining infrastructure, behavioral and cultural transformation, and now emerging technology. These factors produce 90 percent of the success with continuous and sustainable improvement; the methodologies and tools represent an irrelevant 10 percent. For decades, most organizations have focused on this quick and easy, irrelevant 10 percent through an endless series of fad, in-vogue improvement programs as they attempt to mimic the best-in-class practices of the most successful organizations. Out of the Present Crisis: Rediscovering Improvement in the New Economy is the contemporary version of Deming's famous 1982 book, "Out of the Crisis." The author builds a solid case for organizations to aggressively pursue the next generation of systematic and sustainable improvement through a combined strategy of Deming's back-to-basics, innovation and breakthrough thinking, integration of emerging and enabling technology, and adaptive improvement across diverse environments and industries. The book's practical, pragmatic style is backed up by many real world examples and personal experiences. If you're looking for another book about Lean or Six Sigma "tools" this is not it. But it is a book about how to achieve lasting success by making improvement the cultural standard of excellence and living code of conduct in organizations. This popular book provides executives with an up-to-date and proven reference guide for rediscovering successful systematic and sustainable improvement in today's economy. The author demonstrates the importance of viewing improvement as a continuous manageable "process" and covers the most critical success factors of leadership, sustaining infrastructure, behavioral and cultural transformation, and emerging technology in a practical, no-nonsense, "how-to-do" style. The book provides specific guidance for all industries including public and private corporations, hospitals, financial services, airlines, municipalities, and federal, state, and local governments.
The Seeds of Continuous Improvement Introduction Continuous Improvement: A Brief History for the Uninitiated My Early Lessons in Continuous Improvement Grandpa Harrington's Farm Off to the University Benny, the Shop Steward The Latest Wave of Improvement Improvement Excellence (TM): The New Model of Improvement Reinventing Deming's Fourteen Points Infrastructure: The Foundation of Continuous Improvement Behavioral Alignment: The Bedrock beneath the Foundation Summary Points Bibliography Infrastructure Overview: Accelerating Continuous Improvement Introduction A Quick Lesson on the Basic Essentials The Improvement Bathtub Curve The Relationship between Diminishing Value and Waste Payoffs through Layoffs Are Not Improvement The Next Generation of Improvement The Philosophy of Improvement Excellence (TM) The Improvement Excellence (TM) Framework "DMAIC" the Common Language of Improvement Implementation Infrastructure Building the Sustaining Improvement Infrastructure Infrastructure Element: Strategic Leadership and Vision Infrastructure Element: Deployment Planning Infrastructure Element: Execution Scalable Lean Six Sigma (TM) Continuous Improvement: No Longer a Fad or Option Bibliography Leadership: Building A High-Performance Culture Introduction Leadership Transformation in the New Economy History Lesson: Is Leadership the Real Problem? A Root Cause Analysis on Leadership Breaking Out of the Leadership Quagmire The Most Important Choice: Behavioral Alignment Behavioral Alignment Begins in the Executive Suite So, How Do We Align Organizational Behaviors? Best Practice Leadership Behaviors Vision Knowledge Passion Discipline Conscience Excellence Is a Journey Begin the Journey Right It Is Time to Go Downtown Bibliography Setting a Renewed Course of Improvement Introduction The Philosophy of Improvement Innovation Requires Enlightened Leadership Maslow Upside Down Business Diagnostic: The Fact-Based Foundation Executive Education and Development Improvement Strategy and Vision The Formal Leadership Implementation Infrastructure Policy Deployment: Prioritizing and Cascading Target Opportunities Continuous Improvement Rediscovered and Under Way Bibliography Deployment Planning for Rapid and Sustainable Results Introduction The Consequences of Poor Deployment Planning Developing the Deployment Plan How to Develop the Deployment Plan The Macrocharter Project Selection Project/Resource Alignment Team Assignment Project Charter Microcharters More Than a Plan Customized Education and Talent Development How to Tailor Education to Business Improvement Requirements Communication and Stakeholder Engagement Developing an Effective Communications Strategy Getting Off to an Unstoppable Start Basic Change Management Essentials The Power of Power HitsBibliography Execution and Sustainability Introduction Thawing Out the Freeze Launching with the Best in Mind The Components of Talent Management Leveraged Mentoring Proven Continuous Improvement Expertise Business Process Experience Knowledge of Best Practices Multi-Industry Executive Experience Integration of Enabling Technology "DMAIC" the Process of Continuous Improvement The Continuous Process of Financial Validation Accelerate Individual Project Paths Integration of Improvement Methodologies Appreciate the Simple Stuff: Checklists, Templates, Visuals, Flags, and Paeans Complete the C in Control Concurrent Continuous Improvement Improving How We Improve Translate the Systematic Process into Breakthrough Results Bibliography Transforming Culture through Internalization Introduction The Cultural Checkup The Broken Moral Compass The Dynamics of Culture Change Velocity of Improvement Magnitude of Improvement Sustainability and Adaptability of Improvement Process Critical Mass Acceptance What Is Internalization? Projection Introjection Identification Incorporation Socialization: The Operating System of Internalization Measuring the Success of Continuous Improvement Strategic Leadership and Vision Metrics Deployment Planning Metrics Execution Metrics Great Cultures Attract Success Bibliography The Role of Technology in Strategic Improvement Introduction The Changing Role of CIOs The Emergence of Transactional Enterprises Technology Is Not Stopping for Complacency Avoiding Technology Entrapment Technology Enables Rapid Deployment, Rapid Results Scrubbing And Removing the Black-and-White Spaces The Fusion of Technology and Improvement Technology: The Superaccelerator to Cloud Improvement Bibliography The Multimillion-Dollar List of Improvement Opportunities in Manufacturing, Distribution, and Service Corporations Introduction Strategic Management Strategic Planning Process Acquisition and Integration Global Outsourcing Strategy New Product Development Concept Development New Product and Services Development Process Software Development Process Global Commercialization Global Supply Chain Management Sales and Operations Planning (Single-Plan Concept Sales, Operations, Finance) Global Planning, Logistics, and Control Supplier Development and Management Quality, Compliance, and Regulatory Management Quality Management Systems Warranty and Returns Sales and Marketing Innovation and Market Research Request for Quotations Product Management and Rationalization The Selling Process Advertising and Promotion Effectiveness Customer Service Financial Management Financial Close Process Excess and Obsolete Inventory Invoicing and Collections Real Estate and Facilities Management Global Space Management Strategic Utilities, Reclamation, and Waste Management Human Resource Management Talent Acquisition and Management Process Benefits Package Value Analysis Information Technology Enterprise Architecture Process Improvement IT Value Analysis Balanced Performance Management Systems Summary Bibliography Strategic Improvement in Hospitals Introduction The Starving Beast Postponing the Obvious Reinventing Hospitals with Lean Six Sigma Enlightening Hospital Leadership Reckoning Improves the Journey Thinking Process, Not Silos The Value Proposition of Lean Six Sigma Defining and Quantifying the Entitled Benefits Is a 10X, 50X, or 100X Annualized ROI Compelling Enough? A Lean Six Sigma Implementation Plan for Hospitals Improvement Is Preventive Medicine, Not Life Support Bibliography Strategic Improvement in Government Introduction Waste Is Everywhere and Growing Exponentially The Entrenched Roots of Inefficiency The Obsolete Government Model Lawyer-Up Leadership Talent Neutralization The Economic Meltdown: A Root Cause Analysis Background Analyzing Root Causes of Failure Would Improvement Have Saved the Day? Lessons Learned Urgent Need: The Industrialization of Government The Most Important Action: Voting Out Waste A Complete Leadership Overhaul The Government Turnaround Plan Stage 1: Basic Leadership Containment and Controls Stage 2: Immediate Analysis and Corrective Actions Stage 3: Formal Improvement (Lean Six Sigma, Outsourcing, Enabling Technology, etc.) Stage 4: Keeping Government Healthy and Trustworthy The Call to Action Bibliography Epilogue Index