# 0599353

Keeping Employees Accountable for Results

Quick Tips for Busy Managers


Συγγραφέας: Miller Brian
Εκδότης: HarperCollins Focus
ISBN: 9780814473207
Σειρά βιβλίου: UK Professional Business Management / Business
Αριθμός Σελίδων: 160
Εξώφυλλο: Paperback
Διαστάσεις: 23x1x15
Γλώσσα Γραφής: english
Ημερομηνία 1ης Έκδοσης: 2006
Έτος Έκδοσης: 2006

Σύνοψη του βιβλίου "Keeping Employees Accountable for Results"

"All managers want to hold their employees accountable for results, but few know how. Moving beyond the far-from-ideal annual performance review -- which only evaluates what has already occurred, and not what the manager wants to achieve -- Keeping Employees Accountable for Resultscontains checklists, how-tos, and other tools to manage performance on an ongoing basis. The book gives busy managers quick, step-by-step advice on: * Setting expectations * Monitoring progress * Giving feedback * Following through Light on theory and heavy on practical application, Keeping Employees Accountable for Results gives time-pressed managers the proven, practical information they need to help their people accomplish more."


Συγγραφέας/εις: Miller Brian
Κατηγορία: management
Σειρά βιβλίου: UK Professional Business Management / Business
ISBN: 9780814473207
Ημερ/νία έκδοσης: 01/01/2006
Εκδότης: HarperCollins Focus
Εξώφυλλο: Paperback
Σελίδες: 160
Γλώσσα βιβλίου: english
Γλώσσα πρωτοτύπου: English
Περιλαμβάνει: 1 Paperback / softback
Τόπος έκδοσης: New York
Χώρα έκδοσης: United States
Βάρος βιβλίου: 190 gr
Διαστάσεις βιβλίου: 23x1x15 cm
Ημερομηνία πρώτης έκδοσης: 2006

Περιεχόμενα

CONTENTS Acknowledgments ix Introduction: The SIMPLE Approach to Accountability 1 Chapter 1. SET EXPECTATIONS 7 Step 1. Determine what your organization wants to accomplish. 7 Step 2. Determine what part of your organization's success is your team's responsibility. 13 Step 3. Determine what part of your team's results you will hold each individual accountable for. 14 Step 4. Determine who should write your employees' goals. 16 Step 5. Use SMART to define each employee's responsibilities with goals that are Specific. 19 Step 6. Use SMART to define each employee's responsibilities with goals that are Measurable. 22 Step 7. Use SMART to define each employee's responsibilities with goals that are Action-oriented. 26 Step 8. Use SMART to define each employee's responsibilities with goals that are Realistic. 29 Step 9. Use SMART to define each employee's responsibilities with goals that are Time-bound. 32 Checklist: Set Expectations 35 Chapter 2. INVITE COMMITMENT 37 Step 1. Be prepared to explain to your employees why their goals exist. 37 Step 2. Be prepared to explain to your employees what is in it for them if they reach their goals successfully. 39 Step 3. Get ready for your discussion about goals with your employees. 46 Step 4. Present or discuss the goals with your employees. 49 Step 5. Seek buy-in or commitment to the goals. 52 Step 6. Document their agreement to meet their goals in a Performance Plan. 57 Example: Performance Plan 59 Checklist: Invite Commitment 63 Chapter 3. MEASURE RESULTS 65 Step 1. Make sure the measurement tools you use are efficient. 65 Step 2. Make sure the measurement tools you use are fair. 67 Step 3. Make sure the measurement tools you use are simple. 69 Step 4. Use and share the data as soon as it is available. 71 Step 5. Implement the measurement tools and gather the data. 72 Step 6. Compare the actual results you measured to the goals. 74 Step 7. Identify the organization's gain or loss due to your employees' actions. 75 Checklist: Measure Results 77 Chapter 4. PROVIDE FEEDBACK 79 Step 1. Motivate yourself to offer feedback. 79 Step 2. Determine when to deliver your feedback. 82 Step 3. Set the stage for a positive interaction. 83 Step 4. Be specific about what you observed. 84 Step 5. Focus on the behavior or action, not the person or attitude. 89 Step 6. Never use the word but. 92 Step 7. Explain the impact on the organization. 94 Step 8. Understand your employees' perspectives. 96 Step 9. Offer a suggestion, if appropriate. 98 Checklist: Provide Feedback 104 Chapter 5. LINK TO CONSEQUENCES 107 Step 1. Determine what consequence(s) should apply. 107 Step 2. Remind your employee of his prior commitment. 109 Step 3. Spell out what action you will take and why. 111 Step 4. Own the action you are taking. 114 Step 5. Agree on a specific action plan. 116 Step 6. Set a follow-up date and stick to it. 119 Step 7. Offer your support. 121 Step 8. Document the discussion. 123 Example: Link to Consequences Discussion 125 Example: Link to Consequences Documentation 128 Checklist: Link to Consequences 129 Chapter 6. EVALUATE EFFECTIVENESS 131 Step 1. Hold yourself accountable for what you accomplished. 131 Step 2. Hold yourself accountable for how you accomplished it. 132 Index 137 About the Author 145

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