Up-to-date coverage of how technology impacts management in the hospitality industry In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation. Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:* Provides an overview of information technology basics, including computer hardware, software, and networks* Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business * Features interviews with information technology professionals in the hospitality industry* Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation* Contains a practical glossary of technical terminologyHospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.
Preface Acknowledgments PART I. GENERAL APPLICATIONS Chapter 1. Understanding Hospitality Information Systems and Information Technology Chapter 2. Computer Hardware for Hospitality Chapter 3. Computer Software for Hospitality Chapter 4. Computer Networks and Telecommunications for Hospitality PART II. HOSPITALITY MANAGEMENT AND THE INTERNET Chapter 5. Electronic Commerce (E-Commerce) Chapter 6. E-Information and Distribution Systems Chapter 7. E-Business Strategies and Solutions PART III. HOSPITALITY FUNCTIONAL APPLICATIONS Chapter 8. Computer Reservations Systems (CRS) and Global Distribution Systems (GDS) Chapter 9. Property Management Systems (PMS) and Point of Sale Systems (POS) Chapter 10. Accounting Control and Production Systems Chapter 11. Marketing and Human Resources Management Systems Chapter 12. Safety, Security, and Physical Plant Systems Glossary Index