# 0770287

Conversations for Change: 12 Ways to Say it Right When It Matters Most

12 Ways to Say it Right When it Matters Most

Συγγραφέας: Hayashi Shawn Kent
Εκδότης: McGraw-Hill Education - Europe
ISBN: 9780071745284
Σειρά βιβλίου: Business Skills and Development
Αριθμός Σελίδων: 256
Διαστάσεις: 23x1x15
Έτος Έκδοσης: 2010

Σύνοψη του βιβλίου "Conversations for Change: 12 Ways to Say it Right When It Matters Most"

"A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all."-Joseph Major, Chairman and CEO, The Victory BankKey Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESSWhether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are: Building emotional intelligenceUnderstanding workplace motivators Recognizing and adapting to communication styles Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.This is the book that shows you how to: Simplify your message--without oversimplifying itReduce tensions between you and your listenerQuickly recognize and choose the most effectiveinterpersonal communication techniquesBe flexible and resilient while staying focused onyour objectiveChoose the right phrases for any situationUse timing to your best advantage

Συγγραφέας/εις: Hayashi Shawn Kent
Κατηγορία: management
Σειρά βιβλίου: Business Skills and Development
ISBN: 9780071745284
Ημερ/νία έκδοσης: 01/10/2010
Εξώφυλλο: Paperback / softback
Σελίδες: 256
Χώρα έκδοσης: United States
Βάρος βιβλίου: 343 gr
Διαστάσεις βιβλίου: 23x1x15 cm
Λεπτομέρειες εικονογράφησης: black & white illustrations


Chapter 1: Conversation for Connection; Chapter 2: Conversation for Creating; Chapter 3: Conversation for Structure; Chapter 4: Conversation for Commitment; Chapter 5: Conversation for Action; Chapter 6: Conversation for Accountability; Chapter 7: Conversation for Conflict Resolution; Chapter 8: Conversation for Breakdown; Chapter 9: Conversation to Withdraw & Disengage; Chapter 10: Conversation for Change; Chapter 11: Conversation for Appreciation; Chapter 12: Conversation for Closing; Chapter 13: Tying it All Together

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