Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover: * What "love" really means in the organizational context. * Why leading with love is not "soft" management! * How to use redirection and tough love to handle inappropriate behavior or performance. * Why "servant leadership" is love in action, and how to make it work. * How to build the compelling vision and culture that sustains leadership with love.
Foreword xi What Is Leadership? 2 Celebrating Successes 7 Having Mentors 13 Servant Leadership is Love in Action 21 Understanding Servant Leadership 25 The Triple Bottom Line 28 Employer of Choice 34 Provider of Choice 39 Investment of Choice 51 Making Unions Your Business Partners 58 Citizen of Choice 60 A Compelling Vision 62 A Significant Purpose 64 A Picture of the Future 67 Clear Values 71 What Makes Servant Leadership Work? 94 Defining Love 104 Maintaining a Strong Culture 125 Differences Between Self-Serving and Servant Leaders 131 Final Words 134 Epilogue 144 Endnotes 146 LUV Notes 151 About the Leading at a Higher Level Series 154 About the Authors 157