Hours. There aren't enough of them. Succeeding in business has always been tough. These days, it's downright brutal. What do you need most? All the help you can get. What do you need even more? Time. The Quick-Tip Survival Guides put the two together, giving you all the help you need--without taking all the time you have. Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business know-how: time-tested truths, as well as savvy from the cutting edge. 201 Ways to Deal with Difficult People looks at real-world situations you face every day and provides no-nonsense strategies for turning close encounters of the worst kind into civil, sane, productive, and profitable exchanges.
Quick Start. Helping Them See Things Your Way. No to More Work. No to Colleagues and Coworkers. No to Unwanted Overtime and Unwelcome Business Travel. No to Salespeople, Offers, and Proposals. No to Clients and Customers. No to the Boss. No to the Requests for Money. No to Subordinates. No to a Job Seeker. No to Inappropriate Language or Behavior. No to Nuisances. No to Unreasonable Demands. No to Time Wasters. No to Office Bullies. No to Impossible Assignments. No to Bad Ideas. No to Blame. "No, But...": Offering Alternatives. No When You'd Like to Say Yes.